Demand Media PLUCK
Product
Home > Product > Community Management Workbench

Community Management Workbench


The Pluck Community Management Workbench (CMW) helps brands cultivate, control and manage their online communities. The CMW is a central management platform from which brands can engage multiple community touch points. The tool’s advanced and customizable workflows reflect Demand Media’s experience with over 500 enterprise-class community deployments.


What it does for you

  • Provides central community management platform
  • Offers an easily consumed snapshot of community activity
  • Includes dedicated views into each deployed Pluck Application
  • Provides comprehensive tracking and management of people and content


What's in it

  • Content Management
  • User Management
  • Abuse Management
  • Community Reporting

Details

Primarily intended for community managers and moderators, the CMW provides 360-degree visibility into community activity, while giving brands a central environment from which they can manage and protect their community.

The CMW offers a number of features that help community managers to monitor, approve and reject content. It supports blocked, allowed and wildcard word lists and offers contextual analysis to address potentially offensive words. It also gives managers the option to set moderation policies on select content pieces.

The Workbench also provides a number of user management tools. It helps brands assign and manage community participants along multiple dimensions. For example, it lets community managers set up multiple user tiers, each with distinct privileges and management protocols. Managers can maintain a snapshot of each participant’s community history. It provides for blocking of specific participants. It can produce algorithmically generated abuse reports, and maintains abusive user lists. It offers a “Bozo Filter” which isolates abusive users. The Community Management Workbench is also the place where Pluck Rewards is managed.

Finally, the Workbench lets brands consolidate registration and authentication systems through SSO, giving them unified views of site participants and new site registration systems.

For more information, please drop us a note to Learn More.