Pluck Workbenches

The Pluck Platform provides extensive functionality for generating contributions, reflecting feedback and building a meaningful community experience that delivers insight into customers, products and market. With that comes the need to easily extend the oversight and management of the platform to various stakeholders throughout the organization.

Pluck includes four separate management workbenches that provide detailed insight into and complete control over distinct areas of Pluck community development, deployment and management. Consisting of the Community Workbench, the Moderation Workbench, the Analytics Workbench and the Application Workbench, Pluck Workbenches empower a variety of business stakeholders across various roles to understand and influence what is happening in their Pluck-powered communities.

Four primary tools form the Pluck Workbenches:

Community. The Community Workbench enables access to Pluck configuration settings, search and management of content and users and administration of community components

Moderation. The Moderation Workbench lets moderators define content queues, manage moderator assignments and take moderation action on designated content

Analytics. The Analytics Workbench provides insight into current content and user activity, downloadable aggregated reports and searchable activity logs

Application. The Application Workbench allows developers to customize out-of-the-box Pluck Applications and Collections to serve a community’s specific business need

Please visit one of the pages listed above, or drop us a note to learn more.