Community Management Services

You can confidently offload any or all of your community management processes to our experienced, professional team. Delegating community management is a great way to ensure that your community continues to grow and thrive across all of your social channels, while engaging your target audience and meeting your online business objectives. You can draw on our US-based Community Management team for off-hours coverage, or 24x7. At your request we can furnish team members with expertise in your industry.

Owned media. For most organizations, their owned media – their Web site[s], their mobile apps and destinations, their campaign and micro-sites – provide the best platform for audience engagement. Our team's professionalism and expertise—they've mastered everything from analyzing traffic trends to cooling down overheated forum discussions—is attractive to resource-constrained in-house community managers. We can

• Seed discussions and drive them forward
• Provide expert content around specific topics in blogs and elsewhere
• Answer community members' questions and track their suggestions
• Monitor the health of the community, and look for community changes
• Produce detailed reports on the state of your community

Social media. We can also manage your brand presence on social destinations like Facebook, Twitter and YouTube. Our experienced social media team can

• Actively and visibly represent you
• Offer up pre-approved content in response to questions or concerns
• Re-tweet/reply to/forward valuable community content
• Report on the content and tone of your off-domain community

Live events. Finally, we offer management services in conjunction with CoveritLive, our live event platform. Our CoveritLive veterans can

• Help you plan and structure your marquee event
• Set up CoveritLive for you (even provide a customized skin)
• Handle all the behind-the-scenes running of CoveritLive during your event
• Provide you with post-event analytics of activity, content and leads