Community Moderation Services

You can confidently offload your important community moderation function to our experienced, professional team. Delegating moderation is a great way to ensure that you are monitoring your community across all of your social channels and addressing any issues affecting your followers and your brand, without straining your organization. We provide part- or full-time moderation for over 100 brands and publishers. You can draw on our US-based Community Moderation team for off-hours coverage, or 24x7. At your request we can furnish team members with expertise in your industry.

Owned media. Your most important social channel includes your own Web site[s], your mobile destination[s] and application[s], and your various campaign and micro-sties. Our team's scalability and flexibility in the face of traffic volatility makes it particularly attractive to resource-constrained, in-house community managers. We can

• Help you define moderation workflow and standards
• Guide and enforce your preferred community tone
• Moderate both proactively and reactively
• Manage abuse reports, spam and trolls

Social media. We can help you manage the conversation about your brand on social destinations like Facebook, Twitter and YouTube. Our team can

• Monitor and, where necessary and permitted, delete, block or correct content
• Answer questions or respond to comments on your behalf with pre-approved content
• Report on activity, content and tone

Live events. Large-scale CoveritLive events generate far more audience activity than can be displayed. Our CoveritLive veterans can sustain a high level of audience engagement through the in-event moderation choices they make. They can

• Shape event flow through the content they surface
• Coordinate and manage interactive event features like gaming and polls
• Provide post-event reports on content, audience and leads