Helping you build and grow the community you need

Our Professional Services team helps you design, launch and optimize your community. Our team members bring Web development, project management and community management skills to your project.

We’ll help you leverage Pluck features that support your business objectives, and drive our best practices into your day-to-day processes. Let us do for you what we’ve done for more than 600 leading brands.

PROFESSIONAL SERVICES

Provisioning Your Pluck Environment

Once we understand your vision, objectives, timeline, and your own technology environment we deploy a Pluck environment in our data center for you, to be used for development, testing and staging of your community project.

Our team will install the Pluck applications you need into both your Stage and Production environments according to your requirements and preferences. If you require a secure connection to Pluck, we will help you with the generation of the certificate requests and get your certificates installed in the stage and production environments.

The Team will also provide you with the tools, environments, and the applications you need to deploy Pluck to your Web site.


Training Your Team

We’ve helped build more than 600 Pluck communities, which gives us a very large catalog of best practices around usability, monetization, community development, performance and scale, and moderation.

We deliver training on basic and intermediate concepts around invocation, styling and design, linking, and configuration. If you choose, we will also train your team to develop and test the authentication integration between your registration and login system and Pluck, as well as review usability, linking, and other technical concerns.

Our team will also train your team on Pluck’s Community Management Workbench and Moderation Workbench to ensure that they understand how to grow, reward and police your community effectively and efficiently.


Guiding Your Team

Our team is ready to be your consultative partner, with a variety of guidance services.

Our Architecture and Design services help you understand where and how you should integrate Pluck features into your website. We base our recommendations on your goals, wireframes, and other requirements.

Our Project Guidance services help you plan your Pluck project. We’ll review your resource plans, calendars, project steps, risks, dependencies, estimates and effort levels. In most projects this is an ongoing activity.

Our Pluck Integration Guidance services provide assistance in the integration of social media into your Web technology environment.

Our Community Management Guidance services helps you plan and execute on your community development, management and moderation programs.


ACCOUNT SERVICES

Our Account Directors and Solutions Consultants team up to manage our relationship with you. They are responsible for a variety of proactive services that are intended to ensure the ongoing health of your community and, ultimately, the realization of your business objectives.

We can partner with you in any or all of the following areas:

Planning

We welcome ongoing participation in your social strategy reviews and roadmaps to plot the course for growing your community.

Enablement

We provide as-needed deployment guidance for new releases, platform features and service options to help your team take advantage of our ongoing updates to Pluck.

Advice

With a portfolio of more than 600 brand communities, our catalog of community policies and best practices is deep. We’re eager to help you capture the business value that led to your selection of Pluck.

Expansion

Our team is vigilant about pointing out ways in which unused or new Pluck features can improve the community experience you provide to your customers.

Insight

We work with your team to measure performance and ROI of your Pluck community, using analytics to help you understand what is working and what needs attention.

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